Frequently Asked Questions

	What is a duckMail?    An electronic greeting sent by you from this web site to someone you care about. How do I send a duckMail?     Choose your occasion (Birthday, Mother's Day, and so on), click on the link to view a selection of thumbnails representing the available greetings.     Click on a thumbnail to view the complete greeting including the 'Page 2' sentiment.     When you've found the greeting you want follow the link to the "Mail Room".     Fill in the form and click on the 'Draft the duckMail' button.     You can now see the greeting as your recipient will receive it. If you are happy with it click on the "Send" button. If not, click on "Don't Send" to go back to the 'Mail Room' to make your changes or corrections.     That's it!     Remember. Always double check that the destination email address is correct. Can I preselect a duckMail to be sent at a later date?     Yes. duckMails can be prepared up to 30 days in advance. Just specify your peferred time and date of issue on the "Mail Room" form.     Pre-prepared duckMails are issued at 1 AM each day. Choose the time zone most suitable to your recipient.     The available zones are GMT - United Kingdom AWST - Australia (GMT - 8 hours) PST - Western USA and Canada (GMT + 8 hours)     Remember. Greetings are always issued at 1 AM in the time zone you choose. How are duckMails delivered?     Your recipient is sent a short email inviting them to collect the duckMail Greeting directly from this web-site. What happens to the email addresses afterwards?     Email addresses used to send and receive greetings remain on our servers for the lifetime of the greeting (currently 10 days) after which time they are permanently deleted.     If you subscribe to our 'opt-in' list to receive occasional news and updates from duckMail Greetings, your address will be retained until you tell us to delete it. Every communication we send to you, however, will include clear instructions on how to unsubscribe from the list.     Under no circumstances are email addresses or any personal information passed on to third parties! We respect your privacy.     See our privacy policy for more information.				How do I collect my duckMail?     The simplest way to collect your duckMail is to click on the direct link to it in the email notice sent to you. This doesn't always work however and depends on your browser type and possible limitations imposed by your service provider.     In these cases go to the duckMail Pick-Up Point, enter the supplied User ID and Password and then click the "Go Get It!" button.     Remember. The best way to enter your ID and Password is to use "Copy and Paste" which will also eliminate typing mistakes. Why do I get an error message when I enter my email addresses?     It can only be a mistake. Common mistakes in writing email addresses include www.name@address.com name@www.address.com (name) name@address.com <name@address.com> All of these are wrong. The correct address is simply... name@address.com What guarantees do I have that my duckMail will be delivered?     None. However, our experience is that 99.9% of correctly addressed duckMails do reach their destination. Remember to always double check the email addresses you provide on the duckMail form before you submit it. Can I catch a virus from a duckMail?     Absolutely not!     Viruses generally spread by means of attachments to emails and duckMail Greetings will NEVER send you an attachment of any kind.     You should be aware that emails carrying infected attachments can and do impersonate people you know. For this reason always be suspicious of all attachments you receive regardless of who may appear to have sent them.     Remember. Always scan attachments with an up-to-date anti-virus program. How much does it cost?     Not a single cent! Who is adpDesign?     adpDesign is the collaborative name of Angie and Dave Power. Angie creates the greetings on paper using watercolours and coloured pencils. Dave scans them and puts them here for you to enjoy!